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Frequently asked questions

Prices, lead times, materials, installation and warranty — the answers to what clients ask us most often before ordering custom furniture.

Prices and payment

How much does a fitted wardrobe or walk-in closet cost?
Fitted wardrobes and walk-in closets start at around PLN 1,000/lm and reach about PLN 2,200/lm once you add lacquered fronts, glass, shelf lighting or pull-out rails. The interior fit-out adds more to the price than the doors do — which is why our first question is what you need to store, not just how much wall you have.
How much does a custom kitchen cost in Warsaw?
We price custom kitchens from roughly PLN 1,200 per linear metre for laminated board with standard hardware, up to about PLN 2,800/lm for lacquered fronts and soft-close fittings. Worktop, appliances and lighting are quoted separately. These are factory prices — there is no showroom middleman margin. The exact figure comes after the site measurement, because the layout drives the budget more than the square metres do.
What drives the price of custom furniture?
Four things make up the budget: carcass and front material, the finish (laminate, veneer, lacquer), hardware and mechanisms, and how complex the build is — angled walls, corners, floor-to-ceiling runs, non-standard sizes. The fifth factor is the worktop, if it is a kitchen. Two kitchens of identical length can differ twofold in price, and it is rarely about a “brand” — it is about decisions made at the design stage.
Are the quote and the design free of charge?
Yes. The on-site measurement, the design with visualisation and the quote cost nothing and commit you to nothing. Payment only starts when the contract is signed. If you would like a ballpark figure before we even meet, the fastest route is our short project form — we come back with a price range.
Can the contract price go up during the project?
No. The figure in the signed contract stays. There are no “materials went up”, “we need to add a unit” or “VAT wasn’t included” surprises. The price changes only when the client changes the scope — adding a module, switching the front finish. In that case the change is quoted and approved in writing first.
How does payment for custom furniture work?
We normally split payment into stages: a deposit on signing, which releases material orders and production, and the balance settled at installation handover. The split and the dates go into the contract — nothing is agreed “on a handshake”. Business clients get a VAT invoice with payment terms; financing arrangements on larger budgets are agreed case by case.

Process and lead time

What does ordering custom furniture look like, step by step?
Five steps: 1. a conversation about what you need, 2. a free laser measurement at your place, 3. design with visualisation and a quote — revised until it is right, 4. a contract with a fixed price and date, then production in our own workshops, 5. delivery and installation by our in-house crew, followed by handover. One person walks you through all of it — the same project manager from first call to sign-off.
How long does a custom furniture project take?
Average lead time is 2–4 weeks from design approval and deposit. Add the time needed for the measurement and for signing off the visualisation — in practice, from first call to a finished fit-out is usually about a month. Unusual fronts, stone worktops or large commercial orders stretch that, but the specific date goes into the contract before production starts.
Will I see a 3D design before production starts?
Always. After the measurement we prepare a visualisation with real dimensions, the chosen decors and a view of every wall. At that stage everything is still changeable — layout, heights, colours, how the fronts are split. Production only starts once the design is approved in writing, because once the board is cut there is no going back.
Can I make changes after approving the design?
Up until cutting begins — no problem and no extra cost. After that it depends on the stage: changing front colours a week before installation means a new batch of material and a new date. That is why we ask you to settle every doubt while we are still on the visualisation. If a change is necessary, we always state its cost and schedule impact up front — never after the fact.
Do you take projects outside Warsaw?
Yes. Warsaw and the surrounding area are everyday work for us — measurement at no extra cost. We also deliver projects in other Polish cities and across Europe; we have over 300 completed sites behind us, commercial ones abroad included. For more distant locations, travel and installation costs are agreed up front and written into the quote, so there are no surprises.

Materials and quality

What materials do you build furniture from?
Solid wood, veneer and charred timber. Metal — blackened steel, brass, aluminium, stainless. Natural stone, quartz composite and mineral surfaces. Laminated board, MDF, HPL, plus lacquer in matte or gloss in any RAL or NCS shade. On top of that, glass and upholstery fabrics in every abrasion class. Boards, hardware and lacquers come from European suppliers with proper certification.
What is the difference between lacquered and laminated fronts?
Lacquer gives a seamless surface and complete freedom of colour, including deep matte and high gloss. It costs more and dislikes sharp tools, but it can be refinished by re-spraying. Laminate and foil are cheaper, very resistant to scratches and moisture, but the colour is limited to available decors. In kitchens we often mix the two: lacquer where it shows, laminate where it works hard.
Which worktop should I choose for a custom kitchen?
A laminated worktop is the sanest balance of price and durability — it handles daily use well and only dislikes standing water at the edges. Quartz composite and sintered stone resist heat and stains, allow undermounted sinks and large islands without joints. Natural stone looks best but needs sealing. When choosing, we ask how often you actually cook — that settles it faster than any catalogue.
How is custom furniture different from off-the-shelf?
Off-the-shelf furniture comes in fixed module sizes, so in a real flat you almost always end up with a gap at the wall, a dead corner or empty space below the ceiling. A bespoke fit-out uses the whole recess, works with the wall’s actual geometry and the services behind it, and the interior is designed around what you store. The build differs too: thicker carcasses, hardware matched to the weight of the front, wall-fixed installation. Examples are in our portfolio.

Measurement, delivery, install

Is the on-site measurement free, and how soon can you come?
Yes, the measurement is free and commits you to nothing. In Warsaw and the surrounding area we usually schedule it within the next few working days, including after hours if that suits you better. We measure with a laser level, check plumb, levels and where the services run — that data goes straight into the design. Book by phone, WhatsApp or the form.
What if my walls are out of true or the flat is in an old building?
That is normal, not a problem. The laser survey shows every deviation and the design allows for it in advance: scribe strips, adjustable plinths, filler panels cut on site. The result sits flush against the wall with no gaps, even where the difference runs to a few centimetres. The worst approach is dropping in ready-made modules and forcing them against the curve — it shows within months.
Who does the installation — your own crew or subcontractors?
Our own crew, on staff. We do not hire installers off a job ad for a single project, and we do not hand the work to firms assembling our furniture today and someone else’s tomorrow. These are the same people who work with our constructions every day and know them inside out. The practical upshot: if something needs correcting during installation, we fix it on the spot instead of chasing someone who has gone quiet.
How long does installation take, and do you clean up afterwards?
A standard wardrobe fit-out is usually one day; a kitchen with worktop and appliance hook-ups, one to two days. Large commercial projects are staged, often outside the site’s working hours. After installation we take away packaging and offcuts, vacuum, and leave the room ready to use. At the end we walk through the finished work with you and sign the handover.
What needs to be ready before the kitchen is installed?
Walls and floor should be finished, and the services — water, waste, power, ventilation — brought to the points agreed in the design. The room needs to be empty and accessible, with a way to carry the units in. We hand you a drawing of all connection points right after design approval, so your renovation crew can prepare them in time. If something is still in progress, it is better to move the installation date than to install “for later”.

Warranty and service

What warranty do you give on your furniture?
From one to five years — the exact term depends on the type of piece and how it will be used, and it is written directly into the contract. A domestic fit-out, a kitchen and a high-traffic commercial installation are treated differently. No fine print, and no “turns out that isn’t covered” surprises.
What if something breaks years later, or the fronts need adjusting?
Just get in touch — phone, e-mail or WhatsApp. Adjusting hinges and runners after the heating season is routine, and during the warranty period we do it at no charge. After the warranty we service our own installations for an agreed fee. We keep the project documentation, so remaking a front or a component years later is feasible without re-measuring the whole thing.

For business and architects

Do you fit out shops, offices and hospitality venues?
Yes, it is a large part of what we do. Shop fit-outs and displays, counters and reception desks, office furniture and open-space zones, HoReCa and hotel furnishing. We work on single venues as well as repeatable chain formats, where an identical standard at every location is the point. Scope and examples are on our retail fit-out and business furniture pages.
Do you issue VAT invoices, and how does B2B cooperation work?
Yes. We operate as BOBIDI TRADE sp. z o.o. (NIP 7011091688, KRS 0000975678) and issue VAT invoices with agreed payment terms. On corporate projects we work to a contract with a staged schedule, supply technical documentation and material certificates, and keep a single project manager as your contact. For tender procedures we prepare the full document set on request — just fill in the brief.
Do you work with architects and interior designers?
Yes, on an ongoing basis. We build from studio documentation, work out the construction details behind the designer’s intent, and prototype unusual elements. The designer keeps control of the detail; we take on engineering, production and installation. The terms are set out on our page for architects.
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